Managing conflict in the workplace 
Auckland, 1-2 August 2012
Conflict at work can take many forms and they are inevitable. Not all conflicts are bad as it is bound to happen as ideas and opinions clash. It can be the beginning of an interesting learning process as conflict is a normal and natural part of our lives. It is after all only through conflict that an awareness of the need for some necessary changes can be made at the workplace.
As a manager, the ability to manage conflict within the workplace is critical as unresolved or unmanaged conflict can quickly escalate and stifle an organisations progress. Unresolved conflict can result in behaviours such as physical or emotional withdrawal, stress, resignation from jobs, aggression and thus reduced productivity.
This course will take you through various techniques and skills to help you approach and manage conflicts more effectively.
Key Learning Outcomes
- Provide a systematic approach to preparing for possible conflict
- Learn how to better diagnose the problem or situation
- Gain cooperation and improve relationships
- Develop a clearer understanding of your personal conflict management styles
- Avoid the cost and hassle of badly managed conflict situations
- Improve your teams capability to use conflict constructively.
Topics to be covered at this event include:
- Understanding conflict situations
- Type and causes of conflict
- Choosing your response to conflict
- Principles and tactics for managing conflict
- Conflict intervention models
- Managing conflict between you and others
- Facilitating conflict resolution
- Managing and mediating conflict between individuals
- Managing and negotiating conflict between groups
- Action planning
The facilitator for this course is Graham Hart.
Graham Hart began his career in the UK, moving from operational management into HR, leadership development and business improvement project roles.
For 7 years Graham worked as a Director with Deloitte in Auckland managing their Human Capital practice. He started his own consultancy GHA Limited in 2004 focusing on fostering leadership impact and organizational change flexibility.
A keen observer of human nature and a systems thinker Graham translates insights from neuroscience research into his training and facilitation approach. He has significant experience working with large to medium sized organisations and his style has been described as being supportive, authentic commercial and results orientated.
For more information on this course and to register, please click here.
CSNZ confirms that this event qualifies for Structured CPD credits based on 1 credit per hour of attendance.
